Reporting problems with Biometric Residence Permits to UK Home Office
Home Office is changing the way in which (customers who applied from outside UK) could notify the Home Office of an issue or problem with a Biometric Residence Permit (BRP). This includes those who:
- have been unable to collect their permit within 10 working days of arriving in the United Kingdom;
- need someone to either collect their BRP on their behalf or accompany them to collect their BRP – because they are have a serious illness or disability, or they are under 18 and cannot collect their permit at the same time as their parent or legal guardian collects their own permit;
- have lost their permit or it has been stolen; or
- identify a mistake on their permit.
The following in-boxes, previously used for reporting an issue with a BRP, will close on 30 January 2016.
- BRPCollection@homeoffice.gsi.gov.uk
- RACollection@homeoffice.gsi.gov.uk
- 3PCollection@homeoffice.gsi.gov.uk
- BRPError@homeoffice.gsi.gov.uk
- BRPLost@homeoffice.gsi.gov.uk
E-mails received on or after 30 January will be advised to use the on-line service to report issues or problems.
I have received email from “BRPError@homeoffice.gsi.gov.uk” is this the genuine ID and really I need to send my BRP to below mentioned address
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Good Afternoon
We have been advised of an error on your biometric residence permit (BRP). Unfortunately there was not sufficient time to amend the detail prior to the BRP being produced.
When you have collected your BRP, in order for the BRP to be corrected please could you return to the following address.
Freepost RRYX-GLYU-GXHZ
Returns Unit
P.O. Box 163
Bristol
BS20 1AB
An amended BRP will be issued within 10 working days of receipt of your letter and will be delivered by a secure courier service.
Please confirm the full address and post code you would like the corrected BRP to be sent to.
We apologise for any inconvenience this may have caused
Christine
BRP Error Team
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Thank you for contacting us Sandip.
This email seems unusual; was there actually an error on your BRP card?
Although the email address you have mentioned seems correct; its possible that it could be sent using fraudlent means. Our advice would be to first just send an email to the address and verify the authenticity of the message you received.
This page https://www.gov.uk/biometric-residence-permits/report-problem gives details of possible problems with BRP; for example:
– there’s a mistake on it, for example your name, gender or date of birth is wrong
– your BRP was damaged when it arrived
Thank you